Take care of your employees and they will take care of you
~ Said by many great leaders ~
You have dreamt about this business since you were a little child. You brainstormed, strategized, saved, cried, laughed, prayed, begged, borrowed, made friends, and lost friends to make your dream a reality. You sourced for what you believed/hoped were the cream of the crop when it came to your employees, but something is not working. Employee turnover is high, those employees that do remain, appear to be stuck in a zombie like state, sleepwalking through the day just waiting for the end of the business day.
Lets face it, managing human beings is a tough job. Every business leader wants a team of engaged employees and for the most part, employees want to feel fulfilled and connected to their work.
So how do we inspire our employees?
To inspire a great team, we need to ensure that employee engagement is a goal and focus of the business. Before you go sourcing for external customers, make sure that you have satisfied the needs of your internal customers.
5 great questions to get employees engaged and on the path to success are listed below.
- What do you think?
We all have opinions and we do like to share them when asked … or not asked. Gone are the days when communication between line employees and upper management was frowned upon. Open door policies are now the norm, so encourage your employees by asking them this simple question.
- Why do you think that?
Asking the powerful question “why” challenges employees to think deeply and uncover what is truly going on.
- How do you know this?
When presented with information, one should always consider the source. The “how” question, adds credibility and can be researched and allows us to separate fact from fiction, rumor, and idle gossip.
- Can you tell me more?
This question represents true interest in the conversation. If employees know that their leaders are truly active listeners, the conversations you have with them will not just merely scratch the surface but delve deep into the heart of the matter.
- What questions do you still have?
This question leaves no room for assumptions or misinterpretations.
Employees represent a great wealth of information. Depending on the nature of your business, you will find that your line employees spend more time with your customers than your middle or senior management do. So, don’t just robotically ask the above questions. Become an active listener and reward your employees with great feedback.
By actively involving your engaged employees in the running of your business, you will be rewarded by employees who are equally vested in its success.
If you want to run fast, run alone.
If you want to run far, run together
~ African Proverb ~
Okay go … go learn things