The first week of 2016 is in the history books and many of you went back to the things that you do that allow you to hopefully live the lives that you want; otherwise known as work. How did it go? Was the week spent combing through your mail box clearing up emails or did you spend the week in various meetings aimed at setting the direction for the rest of the year?
The economy is as unpredictable as ever and good customer service is more important now than it ever has been for companies not only to survive, but also thrive. If you have been paying lip service to this crucial area, now is a great time to sit down and review the approach your organization has towards customer service and draw up a strategy to get you back on track.
A great place to start, is to take a look at the customer service attitude of all areas within your organization by reviewing service issues they faced and consequently handled or failed to handle. No organization, regardless of its size can provide excellent customer service unless everybody, whatever their function and whatever their place in the hierarchy, recognises they have customers, be they external or internal.
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